Returning Goods for Warranty or Repair

Please contact our office before sending any goods for return. We cannot accept any returns into our warehouse without a Return Goods Authorisation (RGA) number.

 

IF YOU HAVE A PROBLEM WITH YOUR HOSE REEL

 

We have found that certain issues can often be resolved with over-the-phone assistance or troubleshooting advice, so if you can't find the solution to your problem in your manual, please give us a call on +61 2 9621 8988.

 

If we can't help you out over the phone, we will issue you with an RGA (Return Goods Authorisation) number and ask you to return the reel to our head office, where our Production Manager will survey the reel and report his findings to you.

 

TO REGISTER FOR YOUR NEW PRODUCT WARRANTY

 

You'll note on the menu to the left that you can also now register your new hose reel online to confirm your extended warranty. Click on Register Your Hose Reel on the menu to go to the online form.

 

 

 

More in this category: « Warranty registration

About us

ReCoila is Australia and New Zealand's premier hose reel supplier, with over 30 years experience and more than 3000 different reels, plus a custom hose reel design and manufacturing facility at our head office in Kings Park, NSW. Read more...

Contact Us

Phone AUS: +61 2 9621 8988
Phone NZ:   +64 9 441 0177
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