Please contact our office before sending any goods for return. We cannot accept any returns into our warehouse without a Return Goods Authorisation (RGA) number.

 

IF YOU HAVE A PROBLEM WITH YOUR HOSE REEL

 

We have found that certain issues can often be resolved with over-the-phone assistance or troubleshooting advice, so if you can't find the solution to your problem in your manual, please give us a call on +61 2 9621 8988.

 

If we can't help you out over the phone, we will issue you with an RGA (Return Goods Authorisation) number and ask you to return the reel to our head office, where our Production Manager will survey the reel and report his findings to you.

 

TO REGISTER FOR YOUR NEW PRODUCT WARRANTY

 

You'll note on the menu to the left that you can also now register your new hose reel online to confirm your extended warranty. Click on Register Your Hose Reel on the menu to go to the online form.

 

 

 

You may have received a form in the carton with your reel enabling you to confirm your 5 year extended warranty. You can return this form to us in the mail, or confirm your warranty online by filling out the ReCoila warranty registration form.

 

• TAKE ME TO THE WARRANTY REGISTRATION FORM

ReCoila is always looking to improve and fine-tune our manufacturing processes to achieve more environmentally conscious production. Some of the ways we do this include the use of recyclable materials - a high proportion of our components are made from recyclable steel, brass, rubber or composite polypropylene. We make an effort to minimise waste by recycling offcuts and paper waste, using minimal packaging materials, and encouraging staff to be mindful of energy use. 

Through utilising local suppliers where possible, we contribute to a sustainable supply chain, supporting local businesses whilst cutting down on transport emissions. We favour suppliers who display their own commitment to sustainable and ethical practices as well.

Our reels themselves are recyclable, most being made of steel, stainless steel or polypropylene.

Our efforts towards sustainable manufacturing contribute to greater efficiency in our facility, with leaner and more flexible production technologies resulting in lower production costs - and ultimately better prices and a better product for our customers. 

What's recyclable?

• POLYPROPYLENE REELS - outer cases, side plates, drum - every plastic component (bar the nylon mouth guard and the rubber hose bumper).

• STEEL & STAINLESS REELS - entire body of the reel, fixings, fluid paths, swivel components and selected other components.