ORDERS SHIPPED ON OUR FREIGHT

For orders shipped on our freight carrier, you are able to track your own order using the Direct Freight online tracking system. You don't necessarily need a consignment note number - only your purchase order number or our invoice number is required.

Go to the Direct Freight Website. 

Enter your PO number in the 'Track and Trace' box on the homepage and click Track.

If you need assistance or you're unable to bring up your order details, please contact our sales team on +61 2 9621 8988.

ORDERS SHIPPED ON OTHER CARRIERS

Orders shipped on other carriers are unable to be tracked using this method - please call us for your consignment note number so that you can contact your own freight company.

The team at ReCoila are specialists in custom designed hose reels, with an extensive range of options to create a rugged, reliable reel for your unique application (check out the Gallery to take a look at a few hose reels we've built recently). Custom built hose reels are quoted on an individual basis, and the more information you can provide the better placed we are to recommend the most suitable reel. Your request will go to our sales team who will construct a quote for you and be in contact ASAP.

• TAKE ME TO THE QUOTE FORM

You can provide your specs online or give us a call on +61 2 9621 8988 (note that you'll still need to provide all the info listed in the online form in order for us to quote accurately).

WARRANTY STATEMENT

All products manufactured by Recoila International Pty Ltd are warranted to be free of defects in material and workmanship for twelve (12) months from the date of invoice or delivery (whichever is earlier). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To make a warranty claim the Customer must return the defective Goods freight paid to the plant or service depot designated by Recoila International Pty Ltd.  Recoila International Pty Ltd’s liability in respect of defective Goods will be limited to rectifying the defective Goods but if Recoila International Pty Ltd is of the view that they cannot be rectified, Recoila International Pty Ltd  will only be liable to reimburse the purchase price for those defective Goods.  All Goods being returned for assessment of warranty or for repair MUST be accompanied by a Return Goods Authority (R.G.A.) which can be obtained from Recoila International Pty Ltd. Any Goods returned without an R.G.A. will be returned to the Customer at the Customer’s cost.

Recoila International Pty Ltd’s warranty does not cover damage caused by accident, misuse, use in applications other than that for which the Good was designed, abuse or faulty installation. Recoila International Pty Ltd’s products must be installed and maintained in accordance with the instruction manual furnished with each reel otherwise the warranty may not apply.

Brass swivel components –sleeve and shaft have an extended five (5) year limited warranty (applies to Gen III series reels only)

Plastic components and springs have an extended two (2) year limited warranty (applies to Gen III series only)

Hoses are not covered by our warranty as these are warranted by the respective hose manufacturers.

Motor drives gear boxes controls and other items purchased from the Company's suppliers carry the warranties supported by their respective manufacturers.

The warranty for O-rings is limited to three (3) months.

IMPORTED HOSE REELS OR PRODUCTS

Equipment sold by ReCoila but not manufactured by ReCoila, is sold with the understanding that the product is warranted by the original manufacturer. ReCoila offers no other warranty, either expressed or implied.




Information current as of 18/11/2014